Job description
production support specialist (l2)
responsibilities
. Systems & application support and escalations for sdlc and distributed scheduling products.
. Work actively with technology teams to analyze and resolve issues related to code compile, builds and artifact, pipelines, software distribution, secure file transfer, schedulers.
. Identify defects, discrepancies, and trends by ways of troubleshooting.
. Infrastructure support of products and systems to enable automation and help improve and achieving efficiency.
. Understand the regional dependencies and drive the regional technical requirements.
. Provide application lifecycle support for critical gs internet facing applications with continuous focus on improvement and performance measurement.
. Meet regulatory obligations. Internal & external audits, privilege management (re)certification.
. Incident management and reporting of production outages, root cause analysis & follow-ups.
. Build and maintain relationships with various gs technology and business organizations.
. Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools.
. Local change management and incident management representation for critical infrastructure products
. Interface directly to the local client base, executing their requirements within a global framework.
skill/experience
. 3 to 5 years of work experience on sdlc/devops, linux system platforms.
. Good linux scripting/development skills - java, python (any).
. Good knowledge in technologies like autosys/job scheduling systems like cron, nis, apache, tomcat, any rdbms like db/ ms-sql/oracle/sybase, public/private cloud.
. Good knowledge of sdlc, cvs, svn, git, maven, gitlab, docker and jenkins.
. Knowledge of devops dependencies - code review, builds, repositories, packages, distribution.
. Knowledge of config management - chef, puppet, ansible and related languages. groovy, go, json, yml, ini.
. Strong analytical and troubleshooting capabilities.
. Itil and itsm experience a plus.
. Excellent soft skills & communication (verbal and written) .
. Must be willing to work in rotational shifts.
. Ability to multi task in high paced environment.
. Problem solver and to-do attitude, ability to face technical challenges and drive solution.
. Global clients facing support team experience a plus.
. Able to work within a global team, prior experience a plus .
. Having worked in environment supporting 10000+ servers a plus.
. Prior experience with financial institution a plus.
. Multiple application support experience a plus.
eeo/about us
about us
infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an ai-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
country
mexico
state / region / province
mexico
work location
mexico city
interest group
infy mexico
domain
banking, financial services
skillset
domain|network|data networking network management, process|service management|itil, technology|cloud platform|gcp core services, technology|cloud security|aws - threat detection & response, technology|cloud security|microsoft azure - security monitoring, technology|identity management|iam architecture consultancy, technology|network-load balancer|f5, technology|open system|shell scripting, technology|opensystem|python - opensystem, technology|oracle cloud|oracle cloud infrastructure classic
company
infosys mexico
role designation
834atechal technology analyst
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