*vacante para la empresa recruiters and hr advisors latam en polanco -miguel hidalgo, ciudad de méxico*:
*operations sr manager luxury boutique hotel*:* gerente de operaciones sr - general manager*
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objetivo del puesto
asegurar la rentabilidad y correcta administración de los recursos materiales, económicos, tecnológicos y humanos de la propiedad a cargo, a través de la gestión, supervisión y control de los procesos operativos, comerciales y de satisfacción del huésped, así como de la aplicación y seguimiento de los estándares, políticas y lineamientos establecidos por la marca.
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- *requirements*:
proven three year experience as hotel manager preferred or relevant role in a boutique hotel setting.
- fluency in english; knowledge of other languages is a plus
- understanding of all hotel management best practices and relevant laws and guidelines
- working knowledge of ms offic and google suite; knowledge of opera cloud hotel
management software (pms) is an advantage
- revenue management knowledge
- excellent customer service skills as well as a business acumen
- *valid passport and visa*
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*main job responsabilities*:
interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with mosaic’s core values.
- be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, tax, budget generation and p&l reviews.
- coordinate with the accounting department to oversee payroll functions.
- lead the sales effort. Leverage mínimal sales staff/outside vendors to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- monitor and maintain the front and back-office systems and equipment to ensure optimum performance.
- oversee the sales and events department and assist when needed with negotiations and proposal generation.
- create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencie
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conocimientos generales:
- *inglés nível avanzado.*
- manejo de objeciones y atención al cliente.
- manejo efectivo del personal, con atención al detalle
- manejo de presupuesto global
conocimientos específicos del puesto:
- modelo service high level
- conocimiento modelo summer house high end
- conocimiento event planners and gathering
- conocimiento en planeación financiera
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zona para laborar: polanco
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*ofrecemos*
- salario mensual $100,000 - $110,000 brutos mensuales (negociable)
- prestaciones de ley
- capacitación continua
- comedor
- descuentos corporativos
- días de permiso con goce de sueldo
- 10% gross annual based salary. Bono anual basado en kpi (basado en customer satisfaction, reveneu, and others)
- seguro de gastos médicos mayores
- entre otras
interesados que cumplan con los requisitos favor de compartir cv en inglés por este medio
*nível de educación deseada*:
superior - titulado
*nível de experiência deseada*:
nível gerencial
*función departamental*:
turismo / hotelería
*industria*:
hotelería
*habilidades*:
- senior manager
- general manager
- operations manager
- luxury hotel