The implementation manager is responsible for leading and overseeing end-to-end new client implementations.the position requires great project management, training and teamwork skills to coordinate the tasks associated with each implementation.a successful applicant will have a proven track record of great attention to detail and the ability to stay two steps ahead on project tasks and timelines.the applicant will be required to manage multiple projects and tasks at once.the combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.*how you'll add value*:- manage multiple implementation projects.- track progress and update project plans.- setup and configure the hire modules of the r365 platform to meet the unique needs of the customers.- train customers to be self-sustaining on the r365 platform.- contribute to ongoing process documentation.- master hire and integration features and tools within restaurant365.- provide industry, human resources, and solution expertise to customers and other team members.- manage the full project lifecycle from kick-off to transition to support and customer success.- partner with the payroll and accounting implementation coach to ensure a smooth and complete project.- identify and communicate success metrics and drive improvements to both client and process.- promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout.- deescalate customer issues effectively and respectfully.- other duties as assigned.*what you'll need to be successful in this role*:- a passion for helping people get the most out of technology- flexible and adaptable based on the needs of the client and internal team- critical thinking and advanced problem solving skills- solution oriented mindset with ability to articulate under pressure- effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation- strong technical aptitude with experience communicating across multiple platforms- ability to prioritize and manage a pipeline of projects- love to problem-solve- prowess for conflict resolution*preferred*- previous implementation or project management experience- restaurant management experience (hiring responsibilities)