About the rolewe are seeking a highly skilled and experienced customer service representative to join our team. The ideal candidate will have 5+ years of progressive experience in similar roles, proficiency in ms office, and extensive knowledge and experience with erp, mrp, and mps systems.the selected candidate will be responsible for maintaining a minimum of 6 months rolling forecast in sap, monitoring weekly delivery performance, and developing a plan to improve if necessary. They will also be responsible for keeping records of slow-moving and obsolescence risks, informing the organization in advance of dollar impact, and reporting recoverable costs from customers due to overtime, raw material expedites, or outbound premium freight to finance.