Customer Service Representative
Puebla
Objective of the position:
Manage and follow up on the requirements of domestic clients by interacting with the various departments involved in the processes of quotations, order reception, and sales forecast tracking, thereby ensuring customer satisfaction.
Requirements:
·Education required: University degree (Industrial Engineering or similar, Business Administration, Foreign Trade or related)
·Advanced English skills (C1 is a must)
·Proven experience leading work teams
·Strong leadership skills
·Experience working under pressure
·High customer service orientation
·Advanced Excel skills (Pivot tables and macros)
·CRM management
·At least 2 years of experience working - customer service
Responsibilities:
- Respond to customer requirements by telephone.
- Receive purchase orders electronically.
- Invoice all import orders and unplanned products.
- Respond to inquiries and material quotation requests.
- Issue daily and/or weekly backorder reports.
- Monitor daily the status of customers with outstanding invoices.
- Quote air freight from all factories worldwide.
- Quote domestic freight.
- Coordinate with relevant departments for approved returns.
- Support customers with any questions regarding the use of WCL.
- Keep the customer distribution list updated for electronic invoice delivery.
- Manage and follow-up forecasts
About SKF
SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.
📌 Customer Service Representative
🏢 SKF
📍 Heroica Puebla de Zaragoza