Senior customer support/operations analyst
apply locations: mexico - colonia juarez - mexico
time type: full time
posted on: posted 30+ days ago
job requisition id: r0021898
provides new and existing customers with the best possible service related to billing inquiries, service requests, suggestions, and complaints. Ensures good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in accordance with consumer laws. Develops organization-wide initiatives to proactively inform and educate customers and creates improvement plans based on customer surveys.
under general supervision, performs customer support for billing inquiries, service requests, sales support, system failures, and capacity issues; troubleshoots, diagnoses, and resolves moderately complex escalated issues, collaborating with development or sales teams as necessary. Also, follows procedures for start-up and shutdown of internal support systems, recovery procedures, scheduling, and backups. Monitors client issues, exchanges, and internal customer concerns. Distributes information regarding new products or updates and maintains client/customer data systems following standard procedures.
education required: bachelor's degree or comparable experience
experience required: at least 3 years
this position can be located in mexico and offers a hybrid work environment (at least 2 days a week in the office, subject to change), providing flexibility and accessibility for qualified candidates.
come as you are
nasdaq is an equal opportunity employer. We encourage applications from qualified candidates regardless of age, color, disability, national origin, race, religion, gender, sexual orientation, gender identity/expression, veteran status, genetic information, or other protected status. We ensure reasonable accommodations for individuals with disabilities during the application and interview process, as well as in performing essential job functions. Please contact us to request accommodations.
similar jobs
* senior customer support/operations analyst
* senior analyst - client support, axiomsl, fintech
we power the markets that power the world
don’t see the right role? Stay connected
join our talent community to stay informed about upcoming roles, events, and opportunities across nasdaq.
work where and how you thrive
our hybrid work model, nasdaqblend, offers flexibility to work from home, in the office, or a mix of both. Check the job listing or contact our team for specific details.
what makes nasdaq different? Our purpose
we are a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. Explore our culture in our culture book.
your growth is our investment
we support your success through you&q, our rewards program that covers wealth building, career growth, well-being, and family care.
join our team advancing economic progress for all.
#j-18808-ljbffr