Role details:~ position: customer care agent (entry level)
location: guadalajara, mx- work location: av. Aviación 3800, san juan de ocotán, 45019 zapopan, jal., mexicowork mode: full-time, onsiteshifts: 24/7 rotationalenglish: not mandatory, but ability to read and understand is requiredsalary: $14,000 mxn (gross monthly) + benefits
responsibilities
* handle incoming and outgoing customer interactions via voice, chat, and email.
* resolve customer queries accurately within defined slas.
* document interactions correctly in crm/ticketing systems.
* adhere to schedule, quality standards, and information security policies.
* meet individual and team performance benchmarks defined by the process.
* participate in training, calibrations, and continuous improvement initiatives.
qualifications
* 0–5 years of experience in contact center / bpo operations
* strong proficiency in mexican spanish (native or near‐native) and b1 level english proficiency.; excellent verbal and written communication.
* experience supporting inbound and outbound voice, chat, and email processes
* working knowledge of crm tools and basic systems navigation
* strong customer focus, problem-solving, and multitasking skills.