As a customer service supervisor, you will take full responsibility for the timely and accurate processing of orders to achieve johnson controls revenue targets.
you will set up the structure to support ongoing activities, manage, motivate, and develop team members, and deliver continuous improvement savings for the department.main responsibilitiesorder processing from receiving customer purchase orders via phone, mail (salesforce), fax or edi through to receipt of payment, excluding transport.check product details, delivery dates, delivery address, price agreements (doa), delivery and payment terms.enter orders in sap and ensure product availability, select shipping point, and send order confirmations to customers.process orders to the warehouse with required delivery dates and work with credit control to release orders on credit block.provide necessary documentation for transport and customs, including certificates and shipping planning with forwarding agent.monitor back‐orders and maintain planned shipping days, handle cancellations, and coordinate back‐orders to the warehouse.handle non‐conformities and complaints, issue internal complaints or rma, follow up and coordinate solutions, and inform customers of corrective actions.execute sap and salesforce credit‐note procedures (doa).
manage enquiry handling for deliveries, delays, problems, price, availability and lead times; prepare and send basic quotations.coordinate with inside/outside sales representatives and follow up on actions from sales call reports.provide customer care, filing and miscellaneous case management in salesforce, archiving important notes, e‐mails and letters.support debtor control on collecting accounts receivable and keep customer details and price agreements up‐to‐date.requirements & qualificationssecondary education degree or adequate professional experience focusing on customer care / sales.minimum 1‐year experience in a leadership role.strong process knowledge in relevant area and ms‐office proficiency.c1 level of english, analytical and communication skills, collaborative team player, customer and result oriented, proactive attitude, and flexibility.experience with process improvement activities or projects.previous experience with leading people.eeo statementjohnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion.
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