Account manager the account manager will be responsible for strategically manage and develop client
relationships.
this person will oversee operations, procurement,
production, and execution of the client's strategy and projects and
have direct accountability for client spend, financial and
operational performance.
the role will be focused on continually
driving down costs, increasing margins, and identifying new
production opportunities for the client, retaining customers and
nurturing key relationships, ensuring the team is delivering beyond
the client's expectation and achieving the financial results of the
account, proactively seek out opportunities for organic client
growth and new opportunities outside current clients.
interpret
brief requirements and deliver innovative solutions to drive the
business forward.
responsibilities - as a team leader the manager
will be responsible on leading every effort of the team
(coordinator and specialist) to accomplish monthly sales account
budget.
- ownership of allocated accounts, working to achieve and
increase given targets.
- finding new opportunities with the client
and building on those opportunities.
- where required, work
seamlessly with the creative and strategy teams to provide value
added input to client meetings and discussions.
- monitoring
project budgets, within time and budget.
- understanding the
challenges faced by our clients and their markets.
- taking client
briefs and pro-actively suggesting alternative solutions to the
client – adding value, up selling and cross selling where possible.
- working to ensure that the client has confidence the project will
meet or exceed their expectations.
- confidently suggesting ways to
add value and new solutions.
- having a good understanding of the
client brand guidelines.
- solving problems and offering
alternative solutions, supporting pitch proposals and delivery.
-
allowing the client to be the hero – their success is our success.
- sourcing suppliers and building quotations.
- ensure agency
processes are followed.
- manage expected revenue levels, devising
plans to identify new revenue streams.
- to be an ambassador for
the agency.
- initial understanding of project purpose and the
project objectives.
- defining the project, building the project
quotation for internal and 3rd party services.
- communicating
clearly to the client what is being delivered and the associated
costs.
- identify key milestones related to project delivery and
control.
- proactively following up on all quotations sent to the
client.
- creating the project brief and briefing relevant parties.
- liaising with the in-house team and external vendors to build the
project schedule.
- communicating the schedule to all parties and
making them aware of their actions.
- communicating any changes to
the schedule to all parties, negotiating new dates that still meet
the project deadline.
- building contingency plans.
- ownership of
the project, demonstrating leadership qualities and a positive
approach.
- holding briefing and check-point calls to keep all
parties updated.
- managing the change order process and informing
the client of any cost implications before proceeding.
- monitoring
and controlling the project schedule, immediately.
communicating to
the client any changes or delays.
- monitoring and maintaining the
right balance of quality, time, money, and people.
- ensuring that
the project always remains in scope.
- following up with the client
with a wrap-up meeting and to encourage then to discuss future
projects.
- present final reports and results of projects
internally and to clients - reviewing with the in-house team and
suppliers to see what lessons can be learnt.
- developing new
business - maintaining regular and effective communication with
management team.
- proactively sharing knowledge with other team
members and suggesting new ways of working.
requirements - 5-7
years' experience - marketing / creative agency experience.
-
digital, experiential & print knowledge.
- client facing
experience.
- commercial business knowledge.
- a proven track
record of building relationships with clients.
- knowledge in
digital environments (paid media, campaigns, contents, strategy)
and experiential marketing (events, brand activations, digital out
of home) - digitally savvy and a willingness to find new and
exciting ways to communicate.
- a positive, proactive, outgoing
personality with a genuine enjoyment of client contact and
teamwork.
- methodical and logical approach.
- excellent listening
skills.
- time management skills.
- excellent written and verbal
communication skills.
- client focussed with excellent client
facing skills.
- commercial business drive, determination to
achieve excellence - ability to work under pressure and meet/exceed
timelines.
- willingness to continuously improve through
self-development.
- highly proficient with ms office 365 software,
especially excel and powerpoint - english proficiency - educated to
degree standard preferably in businessor marketing management -
able to analyze and improve current job processes/protocols and
anticipate/manage change in a quickly moving global business
environment.
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