**About Lyra Health**
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and integral provider network, 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra Central America and Mexico are looking for an Account Manager to carry out the follow-up clients of the Wellness Programs, promoting the services and scope of the program, as well as guaranteeing the security of the information provided by our clients, implementing policies that preserve the confidentiality, integrity and availability of the information.
**Key Responsibilities**:
- ** Main Functions and Activities**:
- Support in the follow-up of administrative matters with clients (Generation of quotations, Request for PO, Sending of electronic or physical documentation).
- Account management: Mastering of account/customer information.
- Support in generating monthly, quarterly and annual customer usage reports. Responsible for adding statistics and activities related to account management in usage reports. Prepare presentations for meetings and make presentations together with the manager on usage trends and reinforcement recommendations.
- Promotion and reinforcement with clients: Deliver launch or reinforcement talks on client programs. Participate in events such as health, safety, family, etc. weeks at client sites.
- Ensure client renewals by providing high quality service, follow-up, satisfaction.
- Support in the implementation, administration and follow-up of special projects.
- Participate in client HR events, health weeks, with booths, to explain services, programs and sales.
- Mastering educational talks to be able to present them, as well as developing new topics for presentations based on customer requests.
- Implementation of NOM.035 compliance actions with clients.
**Main Relationships**:
- Internal: Lyra Mexico & Central America Director, Designer, Account Management and Wellness Activities Manager, Call Centre Manager, Lyra employees.
- External: Affiliates, clients
**Skillset**:
- Bachelor's degree in psychology/nutrition
- Knowledge of NOM.035
**Experience**:
- Public relations
- Knowledge of brief therapy
- Wellness issues
**About You**:
- Leadership skills
- Effective communication skills
- Proactive and structured
- Organisational and research skills
- Ability to abstract and synthesis
- Problem solving ability