The ops support specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops support specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- conduct basic analysis and research as well as workflow management
- support an expansive array of products and services
- communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
*qualifications*:
- 1-3 years of relevant experience
- experience working in a business office or operational environment
- proficient computer and math skills with a focus on complex databases and spreadsheets
- demonstrates technical and administrative expertise
- consistently demonstrates attention to detail
- demonstrated knowledge of activities, policies, and procedures of a basic work area
*education*:
- high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*para la posición requerimos*:
- bachillerato concluido
- * habilidad en captura de datos*:
- * experiência relevante en validación de información en expedientes*:
- habilidades comprobadas de organización y gestión del tiempo.
- habilidades comprobadas de toma de decisiones y resolución de problemas.
- manejo de paquetería office
- manejo excel intermedio
- habilidad en el manejo del teclado numérico para captura
- observador
- analítico
- proactivo
- trabajo en equipo
- comunicación efectiva
- manejo de estrés
*el objetivo de la posición es*:
- validar las anomalías identificadas y reportadas por los proveedores de servicio durante el proceso la recepción y validación del paquete de comprobantes y cheques de la red de sucursales que arriban a custodia a file central.
- brindar apoyo en la certificación de actividades propias del proceso de recepción y validación del paquete contable y cheques, a nombre de franquicia comercial.
*la modalidad y horario de la posición es*:
- edificio revolución 1267
- sitio
- lunes a viernes
- 9 a 18 h*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time-
- view citi's _eeo policy statement_ and the _know your rights_ poster._