Account support management
this role has been designated as 'edge', which means you will primarily work outside of an hpe office.
*_
job family definition:_*
*_ management level definition:_*
*_ responsibilities: _*
- integrate technical knowledge and business understanding to create solutions for customer.
- mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- resolve technical and some business incidents independently.
- mentor/assist less-experienced team members on complex incidents.
- deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- review support plan for business indicators and map to company service solutions.
- develop and grow assigned customer account relationships with complex and strategic accounts.
- act as trusted advisor in the consultant role for customer and company sales teams.
- design and deliver support solutions using specific industry knowledge and expertise; assist mission critical or project manager in solution formation and lead mission critical delivery team in planning, delivering, and managing complex support solutions.
- provide suggestions for operational efficiencies.
- create and deliver value based delivery (vbd) account plans for assigned accounts.
- lead customer expectation management as part of escalation process.
- give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
*_ education and experience required: _*
- bachelor's degree preferred or associate degree holder (technical field) with 6- 8years working experience in related fields desired.
*_ knowledge and skills: _*
- some in-depth knowledge of corporate organization and policies.
- thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- anticipate customer needs, develop proposed solutions, and build consensus.
- provide mission critical customer recommendations to improve processes.
- experienced knowledge of change management process and tools in complex environment.
- advanced skills in project management, communication, analysis, and presentation.
- expertise in area of focus and knowledgeable of future technology directions.
- mission critical and itil certifications.
*job*:
services
*job level*:
expert
*hewlett packard enterprise is eeo f/m/protected veteran/ individual with disabilities.
*
hpe will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.