Job details (english - marriott)
* job number: hoy
* job category: reservations
* location: jw marriott cancun resort & spa, blvd. Kukulcan, km 14.5, lote 40-a, zona hotelera, cancun, quintana roo, mexico view on map
* schedule: full-time
* located remotely? n
* relocation? n
* position type: non-management
responsibilities
* process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
* follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.
preferred qualifications
* education: high school diploma or g.e.d. equivalent.
* related work experience: no related work experience.
* supervisory experience: no supervisory experience.
* license or certification: none
- marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
marriott hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with marriott hotels, you will help keep the promise of “wonderful hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with marriott hotels. In joining marriott hotels, you join a portfolio of brands with marriott international. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
hoy
job number
job number is listed above for reference in this localized description. The content within this section is retained from the original posting and reflects marriott’s standard job language.
job category:
* rooms & guest services operations
location: jw marriott cancun resort & spa, blvd. Kukulcan, km 14.5, lote 40-a, zona hotelera, cancun, quintana roo, mexico
schedule: full-time
educación / requisitos:
* education: high school diploma or ged
* related experience: no related experience required
* language: english (required)
tipo de puesto: tiempo completo
hoy
responsabilidades en español
* operar la central telefónica para atender las llamadas. Procesar los pedidos de los huéspedes para servicio de llamadas de despertador, identificación de llamadas y otras solicitudes relacionadas. Informar a los huéspedes de mensajes recibidos y enviarlos a la habitación si lo solicitan. Atender, registrar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los huéspedes. Recibir, registrar y transmitir mensajes con exactitud y claridad. Registrar en la computadora todas las solicitudes o problemas, contactar al departamento correspondiente y hacer seguimiento para asegurar la resolución. Brindar información sobre las habitaciones, comodidades y áreas de interés. Ayudar con acceso a internet y coordinar entregas de paquetes o correspondencia. Mantener políticas y procedimientos de la empresa, apariencia profesional y confidencialidad. Saludar a los huéspedes, anticipar sus necesidades y agradecerles. Hablar con claridad y profesionalismo; atender teléfonos correctamente. Desarrollar relaciones positivas y apoyar al equipo. Cumplir con estándares de garantía de calidad. Realizar otras tareas razonables solicitadas por supervisores.
* requisitos preferidos: educación secundaria, experiencia en ventas deseable (no obligatoria), inglés obligatorio.
marriott international es un empleador que ofrece igualdad de oportunidades.
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