We're hiring: bilingual customer service agent (english / spanish)
are you passionate about helping people and delivering exceptional experiences?
join our growing team and become the voice that makes a difference for our customers—every single day.
about the role
as a *bilingual customer service agent*, you will be the first point of contact for our customers, providing clear, friendly, and effective support in *english and spanish* across multiple channels.
you'll play a key role in building trust, resolving issues efficiently, and ensuring every customer interaction reflects our values of quality and care.
key responsibilities
- resolve inquiries, complaints, and service requests with professionalism and empathy
- accurately document interactions in our crm system
- collaborate with internal teams to ensure timely solutions
- consistently meet or exceed customer satisfaction and performance metrics
what we're looking for
- fluent spoken and written *english and spanish*
- 1+ year of experience in customer service, call center, or support roles (preferred)
- excellent communication and active listening skills
- strong problem-solving ability and attention to detail
- comfortable working with digital tools and customer management systems
- a positive, team-oriented attitude
what we offer
- competitive salary and performance-based incentives
- paid training and continuous learning opportunities
- career growth within a dynamic, international environment
- supportive team culture that values diversity and inclusion
- stable schedule and work-life balance
ready to apply?
if you're bilingual, customer-focused, and ready to grow your career, we'd love to hear from you.
*we are an equal opportunity employer and celebrate diversity at all levels of our organization.
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*job types*: full-time, permanent
pay: from $2,* per week
work location: in person