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title: servicenow itsm developer
requisition id: 57000
country/region: mx
wipro limited (nyse: wit, bse: 507685, nse: wipro) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
servicenow itsm developer
role purpose: provide significant technical expertise in the architecture planning and design of itsm, including flow designer, integration hub, custom integrations, import sets & transform maps, fix scripts, background scripts, foundation cmdb, integrations, batch processes, sla. Mandatory: english. Location: guadalajara and mexico (hybrid).
responsibilities
* support architecture planning, migration & installation for new projects: lead design of platform, middleware, database, backup; conduct capacity planning; leverage new features; strategize disaster recovery and backup plans.
* manage daily operations: troubleshoot issues, perform root cause analysis, plan upgrades/migrations, review performance, develop sops, and report to stakeholders.
* team management: forecast talent needs, hire, train, ensure onboarding, build talent pool, promote diversity, set goals, conduct performance reviews, and drive engagement initiatives.
deliverables
* ensure sla adherence, knowledge management, csat, risk mitigation, timely delivery of projects, and compliance with change management processes.
mandatory skills:
servicenow development. Experience: 5-8 years.
we are building a modern wipro, an end-to-end digital transformation partner. Join us to reinvent your world and realize your ambitions. Applications from people with disabilities are explicitly welcome.
if you encounter any suspicious mail, advertisements, or persons offering jobs at wipro, please email us at helpdesk.recruitment@wipro.com. Do not send resumes to this email. For unethical or unfair practices, contact ombuds.person@wipro.com.
wipro is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, or other protected characteristics. We are committed to an accessible, inclusive workplace, providing reasonable accommodations throughout the recruitment process.
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