The universal teller is an entry-level position responsible for executing branch activities, including the day-to-day delivery of client-facing services, processing transactions, and engaging in sales activities in coordination with the customer service function.
the overall objective is to utilize banking knowledge and experience to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
responsibilities
assist citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
educate clients on products and services, and identify banking solutions that may cater to their financial goals
build rapport to engage prospects in a banking relationship and enhance existing customer relationships
manage supervisory responsibilities in manager's absence, as needed
fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
qualifications
1 year relevant experience
experience working in branch services
working knowledge of office package management and web tools
financial product sales experience
ability to work well in a team oriented environment
education
high school diploma or equivalent
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
job family group
customer service
job family
branch service
time type
full time
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