At american express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of team amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of american express.
The *contract and exceptions management* team is part of the *global merchant & network services (gmns)* organization within *g* *lobal strategy, operations, & performance (gsop)* and is responsible for defining, governing, and monitoring adherence to american express merchant and network policies globally through the administration of contract and exception management governance forums and processes. The team plays a critical role in enabling consistent, compliant experiences across the payments ecosystem. Through strong governance, risk management, and data-driven insights, the team partners closely with gmns leadership, compliance, risk, legal, and operations to embed policy compliance into business decisions and operating models worldwide.
*role overview*
the manager – contract and exceptions management is responsible for *merchant and network policy compliance* across gmns as documented in the american express business & operational policies (bop), global merchant services (gms) merchant policies and other related policies. This role delivers the *strategic direction, governance model, and risk posture* for the contract and exceptions processes that protect the brand, enable partner confidence, and ...