Job duties:
* day to day application support incidents tracking and managing end user communication on ticket updates
* application support ticket fixes and closure as per priority and defined sla
* engage in onsite client discussions, cab meetings relating to ticket discussion and closure
* work closely with it managers and business teams to mitigate ticket issues and risks.
* work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution
skills:
* 6+ years of experience in working in .net application support with sla and kpis
* experience in design, develop, code and unit test web and desktop-based applications written in .net framework starting from 4.x and above
* strong analytical skills to understand a given requirement and provide work estimates.
* should have good understanding of web servers such as iis and front-end such as html’s and razor based engines.
* strong coding experience and thorough understanding of programming languages such as c#, vb.net, asp.net, ado.net, jquery, javascript, traditional web services, wcf, web api and other scripting languages such as pythons.
* strong working knowledge on various design patterns such as mvc, mvvm, ddd, repository pattern and any custom/hybrid framework as designed by the architects.
* strong knowledge and understanding of data sharing medium using json, xml and other media types.
* strong knowledge and programming skills in database such sql server, oracle, my sql and sql express.
* strong knowledge and coding experience in rest based web services and service-oriented design patterns using wcf and other api’s.
* should have used ide such as visual studio and visual studio code for front-end development
* experience handling analytics application support covering shift, managing sla compliance and production deployments
* working knowledge of azure devops.
* strong understanding of application support processes and understands service now tool.
* strong experience working with clients and end users
* strong written and verbal communication and interpersonal skills