Overview decentralized masters is seeking a highly organized and dependable virtual assistant (va) to support our operations and sales teams by managing internal reporting, coordinating schedules, and maintaining clean, accurate data across platforms. You will assist with communication, reporting accuracy, scheduling integrity, and process monitoring across multiple tools (e.g., hubspot, slack, spreadsheets, and internal dashboards). This is a great opportunity for someone with strong attention to detail, excellent follow-through, and a desire to support cross-functional teams in a fast-moving environment. Key responsibilities operations support coordinate and manage the no show follow-up process support end-of-day (eod) report tracking for executive assistants and managing directors, and tag team members who miss their updates check daily calendar for double bookings and report conflicts review paid ad leads in hubspot and verify tagging accuracy update daily marketing tracker based on lead activity assist in maintaining the director coaching tracker track booked vs. attended calls for inbound leads sales admin & support monitor the sales help desk for incoming requests and route them appropriately maintain and review call logs to ensure completeness and accuracy assist with follow-ups based on internal communication in slack post and track follow-ups related to deals that are not yet closed track cash collected from deals and update in relevant trackers monitor and support the refund process, updating crm properties accordingly check for and resolve missing activity logs related to closed deals sales crm support help triage requests in the sales help desk and escalate where needed audit and maintain call logs in the crm monitor slack notifications and alert appropriate team members support crm reporting tasks in collaboration with the revops team ensure refund records are complete and accurate within the crm review and update discrepancies in daily lead flow reports support qa of internal scheduling and concierge processes conduct call audits for "call not complete" issues and escalate as needed crm & reporting ensure hubspot data aligns with internal trackers (no shows, sets, cash collected) maintain sync between hubspot data and plecto (or other internal dashboards) troubleshoot issues in dashboards and flag discrepancies for review success in this role looks like internal reports and trackers are always up to date and accurate communication gaps are minimized through timely follow-ups and tagging refunds, lead issues, and cash collections are clearly tracked data across hubspot and internal dashboards aligns consistently team members receive timely support with minimal oversight requirements please submit your resume in english native english speaker (or at least professional level) proven experience as a virtual assistant or relevant role experience supporting sales, marketing, or customer success teams familiarity with lead tracking, cash collection workflows, and internal auditing processes previous experience working with dashboards such as plecto or looker strong spreadsheet skills (formulas, filtering, data cleanup) must be able to check systems and reports throughout the day and respond promptly to urgent updates 2 years of experience in operations support, virtual assistance, or sales admin roles proficient with crm tools (preferably hubspot), google sheets, and slack excellent organizational skills and attention to detail strong written and verbal communication in english capable of identifying issues and escalating when necessary comfortable managing multiple daily tasks and recurring workflows self-starter who can work independently in a remote team environment weekend availability is a must benefits competitive salary package full time unlimited pto team off-sites young & dynamic culture with team members across 25 countries fully remote with a very supportive team. You have the ability to work from anywhere in the world! Notes mexico city metropolitan area 2 weeks ago referrals increase your chances of interviewing at decentralized masters by 2x. Get notified about new operations assistant jobs in mexico. Mexico city metropolitan area 8 months ago j-18808-ljbffr