Sr. Design Sales Consultant
The Sales Associate has the primary responsibility to maximize sales volume by growing existing business, developing new sales opportunities and providing the best possible customer service while enhancing Kohler`s mission to offer the highest quality and service standards in the industry.
Responsibilities
- Customer Communication: Creation & Management of Quotes (Quote Generation & Management); Placement of & Management of Orders (Creation of Order, Payment Processing, Invoice Generation, Order Fulfilment etc); Post Visit Follow Up (Lead Management, Returns Processing, Defect Management); Initiate, maintain and lead order fulfilment via Interceramic; Inform customers of price increases prior to the increase occurring; Inform customers of discontinued products, extended lead times, etc.; Provide customers with product information.
- Soft skills: Maintain professional courtesy with associates and customers at all times; Greet customers in a friendly, professional manner and in a timely fashion; Assist all customers as called in rotation; Assist the designer’s client; Assist end users when available or when requested by the manager; Consistently practice proper telephone etiquette; Return phone calls within 24 hours; Build strong relationships with opinion leaders of the segment: architects, interior designers, editors, etc.; Perform frequent visits to potential customers and to A&D; community in order to prospect new business opportunities.
- Order Entry (all will be via distributor): Enter all orders into the system within 24 hours of receipt of the deposit or the purchase order; Include all necessary information on the purchase order (i.e. customer information, delivery information, product options, pricing, etc.); Provide an adequate explanation to the customer for all denials of special requests on product and/or delivery dates.
- Customer Service: Review the purchase order once it is generated and confirm its receipt by the factory/warehouse; Report to the Customer Service area any incorrect acknowledgment with corrections in writing; Send thank you cards to customers after placing an order; Call customers periodically with updated information regarding the status of the order; Once the product is shipped, contact customers to ensure the product and the service are acceptable; Handle all customer complaints. If unable to resolve, turn issue over to the Customer Service area for resolution; Monitor progress of customer complaint resolutions and communicate updates to customers; offer additional assistance to Customer Service when appropriate.
- Product Knowledge: Maintain knowledge of all vendor products, pricing, options, finishes, details, etc.; Maintain thorough, up-to-date knowledge of all products, pricing and local competition.
Relationships and Contacts
- Supervisory Relationships: Reports to the KEC – Store Manager
- Organizational relationships: Daily contact with all members of the Showroom staff; Daily contact with customers and customer’s staff; Frequent contact with receivers and distribution facilities
Education and Experience Requirements
- Candidate will possess previous high-end sales/customer experience, preferably in the design industry.
- College degree or certificate in Architecture or Interior Design preferred.
- Basic knowledge of the history of design (periods, styles, designers, etc.) is preferred.
- Must be able to work a adaptable schedule, including weekend hours and occasional evening hours for events.
- Highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels.
- Strong communication skills, both written and live presentation skills.
- Excellent organizational skills.
- Computer skills to navigate sales tools, reference materials and online training.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
Kohler’s policy is to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
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📌 Sr. Design Sales Consultant
🏢 Sterling Kohler
📍 Ciudad de México