Glia is the leading ai customer service solution for banks and credit unions. Our platform unifies ai and human agents across every voice and digital conversation through our proprietary channelless architecture. With ai for alltm, organizations overcome the tradeoff between efficiency and experience by using ai to automate conversations and elevate service operations.
valued at over $1 billion and named a deloitte technology fast 500tm company for five consecutive years, glia powers over 700 financial institutions and maintains an industry-leading 72 nps. We are looking for a people systems analyst to join our people operations team. In this role, you will be the primary support lead for system troubleshooting and day‐to‐day administration of our core hris, hibob, with a focus on supporting our north american team. Working in close partnership with our people systems specialist, you will assist with system audits, configurations, and the ongoing improvement of our hr technology. Beyond core maintenance, you will be a key contributor to cross‐functional projects, helping maintain high data integrity to support informed business decisions across the company.
provide daily technical support by managing the hris ticket queue and assisting north american users with routine system inquiries and troubleshooting
assist the people systems specialist in auditing current system configurations and documenting requirements for future scalability and improvements
assist in the configuration and monitoring of business processes within hibob to ensure hr workflows remain efficient and accurate.
total rewards & project support: provide administrative support for key people cycles, including annual compensation reviews and performance management, through data preparation and system audits.
reporting & data requests: build and update standard reports and dashboards to provide leadership with accurate, timely people data.
system testing & quality: conduct end‐to‐end testing for system updates and biannual hibob releases to verify data integrity and compliance before go‐live.
maintain up‐to‐date end‐user guides and training materials to help employees and managers navigate hibob effectively.
workday, bamboohr, or ukg), including system configuration and reporting tools.
proven ability to build and interpret complex reports to deliver data‐driven insights.
a strong understanding of core hr concepts like hcm, compensation, and performance management.
attention to detail: exceptional accountability regarding data integrity and system configuration accuracy.
a bachelor's degree in human resources, business administration, or a related field is preferred.