Job description
we empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. Our teams prioritize a diverse community where each individual can thrive.
the sales operations center of excellence (coe) team in guadalajara focuses on driving operation execution and planning for essential services and support to our sales organization. This role will work in close conjunction with management from key sales operations functions to prioritize and manage coe activities in support of those operational areas.
the leader of this department will nurture and grow a high-performing team passionate about process automation & process improvement, reporting infrastructure design & analysis, proactive stakeholder engagement, and offering high-quality stakeholder support. The coe manager will also help internal business partners make more informed strategic and operational decisions that will drive sales productivity and contribute to our overall growth strategy.
this role has a global scope and will be chartered to develop and implement consistent standards & best practices around the world.
as our marketplace evolves, it is imperative that we have a leadership focus on sales operations excellence who has a lens for performance measurement, productivity optimization, enablement design and team leadership.
1. responsible for conducting regular team meetings – encouraging team contribution and collaboration towards the development and improvement of processes and procedures
2. act as the go-to expert resource for all sales compensation related questions from the guadalajara ceo team
3. establish and define key kpis and data sets to monitor team performance and drive productivity
4. provide in-depth training, communication, education and documentation on current processes and best practices to the guadalajara ceo team
5. management duties including the supervision of exempt and/or nonexempt level staff. This includes but is not limited to, conducting performance evaluations, approving paid time-off (pto), assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions
6. work collaboratively, and efficiently with all internal and external partners and stakeholders, providing the business analytic support to help drive decisions that are critical to the ongoing growth of the business
7. local point of contact for escalations within the team and from sales and management
8. manage the ongoing development and improvement of strategy and intelligence practices, delivering key recommendations and supporting the strategic direction of the business
9. act as liaison between field sales, inside sales, channel sales, revenue operations, sales operations, finance and accounting
10. monitor and maintain assigned program(s)
11. responsible for upholding our business code of ethics and for promptly reporting violations of the code or other company policies
12. performs other related duties as assigned