Fico (nyse: fico) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The opportunity
what you’ll contribute
- elicit, analyze, and document business requirements, user stories, and functional specifications related to servicenow implementations and enhancements.
- collaborate with stakeholders across various departments to understand their needs and translate them into actionable requirements.
- conduct gap analysis between current processes and desired future state, identifying opportunities for improvement and optimization within the servicenow platform.
- design and document workflows, business rules, and other configurations within servicenow to meet business requirements.
- create and maintain detailed documentation, including user stories, process flows, data dictionaries, and training materials.
- participate in testing and validation of servicenow solutions to ensure they meet the defined requirements.
- provide support to end-users, including training and troubleshooting.
- stay up-to-date with the latest servicenow features and best practices.
- collaborate with servicenow developers to ensure requirements are understood and implemented correctly.
- contribute to the overall success of the servicenow platform by identifying areas for improvement and recommending solutions.
What we’re seeking
- proven experience with the servicenow platform, including a strong understanding of its various modules (e.g., itsm, itom, csm).
- solid understanding of itil concepts and best practices.
- strong understanding of data design, architecture, relational databases, and data modeling.
- excellent analytical and problem-solving skills.
- strong english communication (written and verbal)
- ability to work effectively in a team environment.
- experience with requirements gathering and documentation.
- understanding of agile methodologies (e.g., scrum, kanban).
- experience with servicenow scripting or development.
- experience with other enterprise service management platforms.
- experience doing data and process analysis to improve system use.
Our offer to you
- an inclusive culture strongly reflecting our core values: act like an owner, delight our customers and earn the respect of others.
- the opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- an engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Li-fs1
li-remote
why make a move to fico?
At fico, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - big data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
Fico makes a real difference in the way businesses operate worldwide:
- credit scoring — fico® scores are used by 90 of the top 100 us lenders.
- fraud detection and security — 4 billion payment cards globally are protected by fico fraud systems.
- lending — 3/4 of us mortgages are approved using the fico score.
Global trends toward digital transformation have created tremendous demand for fico’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join fico and help change the way business thinks!
Learn more about how you can fulfil your potential at