Customer success manager, commerce cloudjoin to apply for the customer success manager, commerce cloud role at salesforcecustomer success manager, commerce cloud5 days ago be among the first 25 applicantsjoin to apply for the customer success manager, commerce cloud role at salesforceto get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.job categorycustomer successjob detailsabout salesforcesalesforce is the #1 ai crm, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for trailblazers who are passionate about bettering business and the world through ai, driving innovation, and keeping salesforce's core values at the heart of it all.ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of ai, and you are the future of salesforce.for our customers who wish to get the most value out of salesforce with enterprise and rapid support, delivered by our most skilled guides, they purchase our signature success plan. When you have signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.as a customer success manager (csm), you will be a named resource and partner for salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.this position will focus on our commerce cloud signature customers, driving customer advocacy and reducing attrition by collaborating with sales partners, growing our signature coverage, consuming premier entitlements, and making strategic customer investments that foster trusted growth and success.these activities will enable you to proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of both salesforce commerce cloud, and the ability to work closely across internal and external teams to provide a unified signature experience.your impactserve as the single point of customer accountability and responsible for the orchestration of all signature deliverables, experience, renewal and expansion.cultivate and maintain partner relationships with the customer’s it and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased signature.help your customers achieve their business goals and outcomes on the salesforce platform by:acting as an advisor to your customers for the adoption of new features of salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.providing timely, proactive salesforce feature mentorship based on the areas of interest for your customer.coordinating the completion of the signature success catalogue of services as required for your customer.communicate the value of signature success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew signature success.act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.the csm may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.minimum requirementsdemonstrated ability with proven experience in digital and e-commerce environments, including one or more of the following: technical customer success, saas platform use or project leadership, technology consulting, technology solutions development, technical or solutions architecture.outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and c-level.skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.knowledge of software development process and design methodologies.experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projectsspanish and english proficiencies are both important for this opportunitypreferred requirementsexperience with commerce cloud and marketing cloud or similar technologiesexperience with the salesforce core platform is a pluswork experience in retail and consumer goods industriessalesforce product certifications are a plus (ai associate, b2c commerce developer, marketing cloud: administrator, consultant, email specialist, engagement consultant).knowledge of salesforce products and features, capabilities, best use, and how to deploy.experience working with enterprise-level customers.additional eu language would be beneficialunleash your potentialwhen you join salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our ai agents accelerate your impact so you can do your best. Together, we’ll bring the power of agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for ai, and the world.accommodationsif you require assistance due to a disability applying for open positions please submit a request via this accommodations request form.posting statementsalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.seniority levelseniority levelnot applicableemployment typeemployment typefull-timejob functionjob functionotherindustriessoftware development, it services and it consulting, and technology, information and internetreferrals increase your chances of interviewing at salesforce by 2xget notified about new customer success manager jobs in mexico city, mexico.mexico city metropolitan area 3 weeks agomexico city metropolitan area $1,000.00-$2,500.00 1 week agomexico city metropolitan area $1,000.00-$2,500.00 1 week agocustomer success manager, enterprise accountsmexico city metropolitan area $800.00-$1,300.00 2 months agomexico city metropolitan area $1,000.00-$2,500.00 2 months agocustomer success manager (csm) - latin america - remotecustomer success manager (csm) - latin america - remotemexico city metropolitan area $1,000.00-$2,500.00 2 months agomexico city metropolitan area $1,000.00-$2,500.00 2 months agomexico city metropolitan area $800.00-$1,300.00 1 month agomexico city metropolitan area 22 hours agogustavo a. 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