*job description*
*job title*
- telephone service representative
*what is the primary work location option?*
- remote
*requirements/qualifications*:
always answer is offering contract work from home positions. We are a 24/7 messaging service (no outbound/no selling) looking to fill full-time positions on our 2:30pm - 11pm cst evening shift for our dallas, texas location.
must be able to work weekends and us holidays. Our next training class is scheduled to start on january 7th 2025.
- must speak english
- must be located in mexico
- pay is direct deposited. Your bank must be able to accept international deposits.
- csr experience - preferred but not required
- wfh experience - preferred but not required
- strong attention to detail
- customer service driven
- minimum typing speed of 30 words per minute
- able to communicate with clients in a professional manner
- positive attitude
- drug free
- professional phone etiquette
- exceptional attendance
- good data entry skills
*work from home requirements*
*windows machines*:
- a supported version of windows 11 pro
- 16gb of ram
- cpu speed of 2.5 gigahertz and quad (4) core processor or higher
*mac machines*:
- supported versions of macos with all updates.
- minimum 16 gigabytes of ram with an m series chip
*all setups*:
- must have a work profile for work purposes only.
- you should be the only person that has access to the work profile.
- must use full-sized keyboard & mouse
- 2 monitors for dual screen support
- both monitors should be 19" each
- widescreen monitors are now recommended due to the enhanced appearance of our software system.
- must have an internet connection that allows you to connect via ethernet cable to the modem.
- dedicated internet speeds must be a minimum of 7 mbps download/ 3 mbps upload
- wi-fi is not acceptable
- satellite is not acceptable
- no data caps
- must maintain anti-virus protection
- free options are allowed
- windows defender is not allowed
- you must have a webcam. Used for:
- meetings
- training
- monitoring & quality control
- must have a noise canceling headset
- the internet connection will be used for connecting to a voice line.
*shift*
- varies depending on call volume
- must be able to work flexible hours & days which include holidays & weekends.
*
*pay*: $6.25 per hour usd ($.25 increase after 90 days)
- pay is direct deposited. Your bank must be able to accept international deposits.
*benefits*:
- paid time off available after the first 90 days
- us holidays paid at 1.5x
- referral program
work location: remote
expected start date: 07/01/2025