Hcl is looking for service desk with the below skills:job description: provide hardware / software / network problemdiagnosis / resolution via telephone/email/chat or videocall forcustomer's end users classify service calls according to thespecified options.
route problems to internal 2nd and 3rd level itsupport staff using knowledge base articles.
coordinate with level2 and 3 and support staff that provide hardware / software /network problem resolution.
skills: 2-3 years of experience insimilar role high school certificate customer-focused timeavailability is required.
thorough knowledge of troubleshootingremote access issues excellent communication skills, (activelistening skills) able to articulate and speak with clear voicemust have empathy with end users good writing techniques (english)good phone techniques (english) experience with: citrix,servicenow, active directory and connections to vpns condicioneslugar de trabajo: minerva benefits: fondo de ahorro: $70,000anuales vales de despensa: $2,200 mensuales aguinaldo 30 diasreparto de utilidades (aprox 15 dias a 1 mes del salario) seguro degastos medicos mayores, seguro gastos medicos menores ($4,000 a$6,000) seguro de vida