Job description
we are seeking a skilled strategic customer experience lead to join our team. As a key member of our organization, you will be responsible for developing and implementing customer-centric strategies that drive business growth and improvement.
your primary focus will be on leading the implementation of customer-centric initiatives, collaborating with cross-functional teams to design and deliver exceptional customer experiences, and managing customer feedback programs to ensure timely and effective responses to customer concerns.
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requirements
to succeed in this role, you will need:
* a bachelor's degree in a relevant field such as business administration, marketing, or communication
* at least 4 years of experience in an automotive dealer department from another oem's retail business
* experience in change management and/or customer experience projects
* strong analytical and problem-solving skills, with the ability to think critically and strategically
* excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
key responsibilities
as a strategic customer experience lead, your key responsibilities will include:
* developing and implementing customer-centric strategies that drive business growth and improvement
* collaborating with cross-functional teams to design and deliver exceptional customer experiences
* managing customer feedback programs to ensure timely and effective responses to customer concerns