Acsi’s fast-growing team is in search of a qa to teach and assist a team that works with our many us-based clients. We are looking for a profile who thrive in dynamic environments and no previous call center qa experience.
*responsibilities*:
evaluates the customers’ experience as they interact with the agent through the calls and compares it against the company’s standards of performance often called a scorecard or rubric.
Track the performance and provide actionable data and feedback to call center agents, this may include assessing technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.
Qa analysts are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center qa and training.
*qualifications / skills*:
- an analytical approach
- an in-depth understanding of your business
- exceptional communication skills
- excellent coaching skills
*on site position*
tipo de puesto: tiempo completo
salario: $17,000.00 - $18,000.00 al mes
horario:
- turno matutino
prestaciones:
- opción a contrato indefinido
experiência:
- bilingual qa: 1 año (deseable)
idioma:
- inglés (obligatorio)