Job summarywe are seeking a it manager – servicenow to lead our servicenow platform team in the ongoing evolution of our domain-separated, multi-tenant implementation.
this individual will be responsible for strategic platform leadership, team development, architecture guidance, and delivery excellence across internal and external customer environments.this is a hands-on leadership role where deep technical expertise in servicenow, platform governance, and cross-team collaboration are essential.
the ideal candidate balances execution with vision—guiding the platform toward stability, scalability, and innovation.
this role requires a strong technical leader who can balance individual customer needs with platform-wide governance and long-term sustainability.key responsibilities- lead and mentor a team of servicenow developers and system administrators to deliver high-quality, sustainable solutions.
- own the health, design, and roadmap of compucom's domain-separated servicenow instance.
- oversee customer integrations including identity and access management (sso, ldap) and custom configurations.
- act as the primary point of contact for platform operations and integrations, including coordination with infosec, network, architecture, and client delivery teams.
- champion best practices in development, documentation, and change control.
- guide development teams through:- ldap and sso/saml configurations- inbound/outbound web service integrations (rest/soap)- implementation and support of core modules: incident, problem, change, cmdb, knowledge, and service catalog- drive technical and architectural decisions that support platform sustainability, reusability, and performance across all tenants.
- serve as escalation point for troubleshooting performance, security, and functionality issues.
- manage platform upgrades, vendor maintenance windows, failover testing, and patching schedules.
- maintain and monitor internal and vendor-submitted change requests, including rfc creation and communication.
- promote and maintain alignment with out-of-the-box (oob) capabilities wherever feasible to reduce technical debt.
- collaborate with account teams to evaluate customer needs and recommend strategic solutions within platform boundaries.required qualifications- bachelor's degree in computer science, information systems, or equivalent experience- 8+ years of relevant it experience, including hands-on development in servicenow- experience managing a multi-tenant or multi-customer servicenow environment, especially in an msp setting.
- solid background in:- javascript and servicenow scripting (business rules, client scripts, ui policies, ui actions)- integration development (rest/soap)- ldap and saml authentication setup- demonstrated experience in team leadership, code reviews, and architectural design- demonstrated ability to make strategic platform decisions and push back on unsustainable customizations.
- strong understanding of platform architecture and operational troubleshootingwe offer- attractive base salary- major medical expense plan- life insurance- saving fund: 10% of your base salary- christmas bonus averaging 30 days' pay for every year- grocery & restaurant vouchers