Our csrs serve as the first point of contact for customers, retailers, the client and their insured. We are looking for upbeat, energetic, solutions-driven individuals who take pride in delivering an excellent customer experience.what you'll dolp csrs are responsible for providing high-quality support across multiple claims-related workstreams, including:customer & retailer support- manage inbound calls from retailers, agents, clients and their insured. - provide accurate data collection within bpo applications. - assist with verification of customer, vehicle, and warranty information. - support customers and retailers with claim status updates and coordination of new vehicle glass related claimscommunication & customer experience- demonstrate professional telephone etiquette and strong problem-solving skills. - provide empathetic, patient, and accurate support in every interaction. - apply active listening and de-escalation techniques when needed. - protect the customer and retailer experience by ensuring timely follow-up and resolution. - manage inbound calls from retailers, clients, and their insured. - provide accurate case documentation within crm systems. - assist with verification of customer, vehicle, and warranty information. - support customers and retailers with service appointment coordination, and installation inquiries.what you'll bring- 1+ year of call center or customer service experience required. - ability to speak clearly, professionally, and confidently on the phone. - strong attention to detail with accurate and efficient typing skills. - demonstrated empathy, active listening, and ability to manage difficult conversations. - ability to navigate multiple systems and tools while speaking with customers. - commitment to delivering best-in-class service and maintaining a positive team culture.important training announcementmexico lp/glass new-hire class – april 2026we are requesting approval for a mexico lp/glass new hire class beginning april 6, 2026.training timeline: 2 weeks training/1 week nestingtraining dates: monday, april 6– friday, april 17, 2026training schedules:9:00 am – 6:30 pm et10:00 am – 7:30 pm etschedules will include saturday shiftsonce the class is confirmed, a finalized schedule offering will be provided.nesting period:- april 20– april 24, 2026 (1 week)