*responsibilities*:
*digital customer experience*:
- respond promptly to customer inquiries through various channels, ensuring a positive and efficient interaction.
- proactively identify opportunities to enhance the digital customer journey.
- implement strategies to improve overall customer satisfaction and loyalty.
*website support*:
- troubleshoot and resolve technical issues reported by users, collaborating with the it team for complex problem-solving and demonstrating the ability to drive issues through to resolution.
- monitor website performance, conduct regular checks, and ensure the website meets user expectations.
- work closely with content creators and developers to maintain accurate and relevant website content, actively contributing to the timely resolution of any issues that may arise in these areas
*operational excellence*:
- streamline and optimize operational processes related to website support, customer interactions, and issue resolution.
- identify areas for improvement and implement solutions to enhance operational efficiency.
- collaborate with cross-functional teams to ensure alignment with operational goals and standards.
*training and documentation*:
- develop and maintain comprehensive documentation for website support processes.
- provide training sessions for internal staff on customer experience and operational procedures.
*data analysis*:
- utilize data analytics to gain insights into customer behavior, identify trends, and recommend improvements.
- generate reports on key performance indicators related to customer experience and website support.
- qualifications:
- bachelor's degree in a related field or equivalent experience.
- proven experience in digital customer experience and website support roles.
- strong technical aptitude with a good understanding of web technologies.
- excellent communication and interpersonal skills.
- experience in process optimization and operational excellence.
- analytical mindset with the ability to use data for decision-making.
*qualifications*:
- * *bachelor's degree in a related field or equivalent experience.
- proven experience in digital customer experience and website support roles.
- strong technical aptitude with a good understanding of web technologies.
- excellent communication and interpersonal skills.
- experience in process optimization and operational excellence
- analytical mindset with the ability to use data for decision-making.
*additional information*:
- * job id*:hrd221740
- * category*:marketing
- * location*:circuito aerospacial no.
2,mexicali,baja california,21395,mexico
- exempt