Job title: customer service associate
role overview
the role of the customer service associate involves order management in mexico. This includes managing customer purchase orders, invoicing processes, and consignment inventory.
* order entry: process customer pos, ensure accurate price and customer records are updated in sap, and collaborate with internal areas to meet specific customer requirements.
* invoicing process: ensure documentation and invoices are processed correctly, and monitor perfect order index to guide team members in taking corrective and preventive actions.
* orders follow up: establish good communication with customers, strengthen trust with the company, and monitor rush orders to keep sales teams aligned with operations.
* sop and meetings: participate actively in sop and weekly meetings with sales teams, present improvements in order fulfillment by analyzing department indicators, and report non-conformities, generate reports on time, and collaborate to solve problems.
key responsibilities:
* manage customer's purchase orders, invoicing process, and consignment inventory.
* process customer pos, ensure accurate price and customer records are updated in sap.
* ensure documentation and invoices are processed correctly.
* monitor perfect order index and guide team members in taking corrective and preventive actions.
* establish good communication with customers.
* monitor rush orders to keep sales teams aligned with operations.
* participate actively in sop and weekly meetings with sales teams.
requirements:
* familiarity with sap systems.
* excellent communication skills.
* able to work effectively under pressure.
* flexible and adaptable.
benefits:
* career growth opportunities.
* competitive salary and benefits package.
* opportunity to work with a dynamic team.