We are seeking an experienced and skilled customer service representative to join our team. This role is ideal for individuals who thrive in a fast-paced environment and have excellent communication skills.
the primary responsibility of this position is to ensure seamless customer interactions through effective issue resolution, proactive follow-up, and timely communication. You will be the main point of contact for customers, handling their inquiries, concerns, and complaints in a professional and courteous manner.
to succeed in this role, you must possess exceptional problem-solving skills, attention to detail, and the ability to work under pressure. Strong analytical skills, a customer-centric approach, and a strong work ethic are essential qualities for this position.
key responsibilities:
* handle customer inquiries and resolve issues efficiently and effectively
* respond to customer complaints in a timely and professional manner
* follow up on pending basic quotes and coordinate with sales representatives as needed
* maintain accurate records and documentation of customer interactions
* collaborate with internal teams to resolve complex customer issues
requirements:
* bachelor's degree in business, international relations, or related field
* english proficiency
* previous experience as a customer service representative
* customer-oriented with a focus on details
* pc skills/ ms office
* problem-solving skills
* sap (desired)
what we offer:
* a dynamic and supportive work environment
* ongoing training and development opportunities
* a competitive salary and benefits package
* the chance to make a real difference in the lives of our customers