The ops support specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops support specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- conduct basic analysis and research as well as workflow management
- support an expansive array of products and services
- communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
qualifications:
- 1-3 years of relevant experience
- experience working in a business office or operational environment
- proficient computer and math skills with a focus on complex databases and spreadsheets
- demonstrates technical and administrative expertise
- consistently demonstrates attention to detail
- demonstrated knowledge of activities, policies, and procedures of a basic work area
*education*:
- high school diploma or equivalent
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
- el analista realizara las siguientes actividades diarias para 4 proveedores en donde la comunicación es principalmente por correo y teléfono, algunas interacciones podrán se personales principalmente en visitas a sites y/o validación de indicadores de cumplimiento y con diferentes áreas.
- funciones operativas
- descarga, carga y cuadre de asignación.
y reporte de incidentes con cuadre de función
- validación y reporte de incidentes y devoluciones.
- validación y reporte de entregas.
- validación de comprobantes de entrega.
- aclaración de entregas y devoluciones.
- seguimiento y atención de requerimientos especiales y/o urgentes.
- validación y seguimiento de remesas para cierre
- funciones de monitoreo
- monitoreo de recolección en tiempo y forma.
- monitoreo de cierre de remesas.
- monitoreo de incidentes y excepciones.
- monitoreo de sla
áreas de negocio-oficina-entorno operativo
"formulas de excel
tablas dinamicas
analisis de datos
presentaciones
correo electronico"
microsoft office (power point, excel-intermedio, word, outlook)
"capacidad de respuesta
adaptabilidad
atención a los detalles
colaboración
comunicación
resolución de conflictos
facilidad de palabra"
disponibilidad de horario
cd de méxico portal san angel
residente de lunes a viernes 09:00 a 18:00 hrs / 1 hora para alimentos 14:00 a 15:00hrs, trabajo esporádico en fin de semana con phe
se pueden realizar visitas a proveedores ciudad de méxico y estado de méxicojob family group:
operations - core
- *job family*:
operations support
- time type:
full time
- most relevant skills
please see the requirements listed above.
- other relevant skills
for complementary skills, please see above and/or contact the recruiter.
view citi's eeo policy statement and the know your rights poster.