Resume needs to be submitted in english
customer service advisor (cse) – monterrey, mexico
just imagine putting play at the heart of customer service… now make it real.
as part of our customer service advisor team, you’ll be at the center of the action, helping bring joy to lego fans every single day. Supporting our fans isn’t just what we do — it’s our superpower.
are you ready to inspire the builders of tomorrow?
if you’re passionate about helping others, love solving problems, and enjoy building meaningful connections, this could be the perfect role for you.
about the role
this is a permanent contract with multiple start dates, as we will be onboarding different groups throughout the year, with the first group starting on june 1st and the final group commencing on october 5th.
as a customer service advisor, you will support lego fans from across the globe in both english and spanish, helping them with a wide variety of topics and ensuring every interaction is engaging, helpful, and memorable.
we offer a competitive salary including a yearly performance based/discretionary bonus of up to 10%, benefits by law (prestaciones de ley) and superior benefits to law, including additional employee programs.
training will be fully onsite at our obispado, monterrey location, with an immersive onboarding experience of up to 4 weeks, including on‑the‑job support.
after training we also offer a hybrid work model minimum 3 days onsite, and 2 days working from home.
our operation runs 7 days a week, from 8 am to 8 pm. You would work 40 hours over 5 days, which will include one weekend day per week.
what you’ll be doing
* support lego fans through phone, email or chat interactions
* respond to inquiries in english and spanish (spoken and written)
* handle a variety of topics, including orders and accounts, parts requests and gift cards
* create positive, engaging, and personalized interactions with every customer
* use internal tools and systems to investigate and resolve inquiries effectively
* adapt to different shifts, including weekends, to ensure consistent service delivery
why you’re a great fit
if you can keep cool when lego mini figures are losing their heads, then we want you on our team! You’ll bring energy, compassion, and fluency in english and spanish.
do you have what it takes?
* excellent english and spanish writing skills (c1 or above), ability to effectively communicate customer service solutions through written and spoken communication.
* experience in providing premium customer service, preferably in a retail environment or inbound contact center.
* proficient in the use of technology and using multiple systems to support consumers. Some of these include salesforce, the internet, digital knowledge bases, troubleshooting guides, etc.
* strong attention to detail, ability to multi‑task and prioritize workload.
* confidence to make judgements about what is right for your consumer.
* friendly, empathetic, and energized team player who can work well with a diverse group of people at all levels.
* manage pressure in a high volume, fast paced, and constantly changing environment while providing premium customer service.
* access to a secure wi‑fi network and private space if working from home up to 2 days per week.
why join the lego group?
at the lego group, we believe in the power of play to inspire and develop the builders of tomorrow. Here, you’ll be part of a team that values creativity, collaboration, and making a meaningful impact — all while having fun along the way. Ready to build something amazing? If you’re excited about creating magical moments for lego fans around the world, we’d love to hear from you.
apply now and start building your future with us. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
what’s in it for you?
here are some of what to expect:
* family care leave – we offer enhanced paid leave options for those important times.
* insurances – all colleagues are covered by our life and disability insurance which provides protection and peace of mind.
* wellbeing – we want you to be your best self, so you’ll have access to the headspace app and lots of wellbeing initiatives and programs run by local teams where you are based.
* colleague discount – we know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
* bonus – we do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
* your workplace – you’ll find this at the top of this advert and when you join the team, we’ll confirm this with you.
we strive to create a diverse, dynamic and inclusive culture of play at the lego group, where everyone feels safe, valued and they belong. The lego group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and veteran status) to apply for roles in our team. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the lego group also means taking part in our annual play day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.” The lego group is fully committed to children’s rights and child wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in child safeguarding background screening, as a condition of the offer. Thank you for sharing our global commitment to children’s rights. We conduct drug screening as a part of our drug‑free workplace policy and in support of our commitment to the health and safety of our employees.
online application accessibility statement; which is intended for people with disabilities - lego systems endeavors to make www.lego.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the hr service desk at 1.860‑763‑7777, option #3. Please note these communication channels should be used for those having difficulty accessing our on‑line channels, not to inquire about job opportunities.
just imagine building your dream career. Then make it real. Join the lego® team today.
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