*education & experience*:- 3-5+ years of professional services consulting or operations experience- bachelor's degree in business and/or organizational development related field is preferred.- excellent written and verbal communication skills- knowledge of oracle stack is an advantage.- must be a self-starter, highly analytical with sound decision making skills- ability to lead projects/tasks and maintain a schedule to ensure completion within a timely manner- attention to detail and ability to multi-task is critical- excellent communication and interpersonal skills required- an ability to operate independently with limited direction/supervision- advanced ms office skills required (word, excel, power point, outlook at a minimum)- flexible, positive attitude, strong interpersonal skills, and relationship buildingcareer level - ic3*responsibilities*:- job duties range from routine to moderately complex tasks that utilize some level of independent judgement.- conduct data quality checks and implement measures to improve data accuracy and reliability in the reporting process.- proactively identify opportunities to automate and streamline reporting processes for increased efficiency and accuracy.- carry out special projects and events as assigned by manager and/or executive leadership.- build proactive, positive relationships with peers, managers, executive leaders, development teams, customer success, including sales, delivery and operations teams- participate in regular meetings and discussions to contribute insights and suggestions for process improvements and operational efficiencies.- stakeholder management with excellent communication and interpersonal skills to deal with the different business internal stakeholders that the role requires- document report generation procedures, data sources, and methodologies for transparency and consistency- ability to work in a fast-paced environment- execute project desk functions including, but not limited to business approvals, documentations, order requests, policies, and guidelines.