Overview
join resideo's one it team that offers it support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide contemporary services and work with it teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment. You will identify root causes and manage escalations as necessary. You will resolve it issues and guide users through solutions to ensure the highest levels of customer satisfaction. Provide accurate and fast solutions to it issues to help customers achieve a consistent, seamless it experience in a fast paced environment. Recommend and implement improvements and root cause analysis to deliver the best timely solutions, improving customer satisfaction and experience. Implement plans and recommend changes to hardware, software and processes to achieve department goals and ensure best in class it support.
job duties
* manage on-site it resources such as desktops, laptops, printers, and related peripherals to ensure optimal performance.
* maintain an accurate inventory of it equipment assigned to end users, whether used on-site or remotely.
* install, configure, support, and maintain standard operating systems and business applications using the company-approved imaging process.
* install only authorized and properly licensed software in compliance with company policies.
* ensure proper use and functionality of all business-critical it systems.
* follow site-specific safety and hygiene guidelines and complete required training.
* comply with corporate policies and demonstrate alignment with company values.
you must have
* english proficiency: intermediate to advanced level in both written and verbal communication.
* experience: 1–3 years in it support, preferably in a manufacturing environment.
* proficient with windows os, microsoft office 365, and it hardware (pcs, laptops, tablets, handhelds).
* hands-on experience diagnosing and resolving issues with devices and peripherals.
* experience managing it suppliers, including service requests, order tracking, and issue escalation.
we value
* associate’s degree in a computer-related discipline
* client service experience, bachelor's degree is a plus
* understand networking concepts; servers; lans/wan
* experience using help desk call logging system
* conveys information with clarity, ensuring messages are understood across diverse, global teams
* ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
* programming knowledge is a plus
* effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
what’s in it for you?
* benefits that go beyond mexican labor law, ensuring your well-being and peace of mind.
* a collaborative and inclusive work environment where your contributions are valued.
* opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
* access to cutting-edge tools, resources, and a supportive team to help you excel.
* the chance to work with a global, innovative company shaping the future in its industry.
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