Job mission:
resolve application incidents caused by component errors, and recommend best practices for configuring the application environment to ensure proper functionality. Additionally, channel new adjustment and/or development requests to the respective department.
requirements:
- bachelor's degree in computer science/engineering or equivalent (degree completed or near completion) - minimum of 3 years of experience in providing technical support for software products. - bilingual spanish - english - proficiency in programming languages and databases (vb6, advanced c#, javascript, ms sql server, ms windows server) - must reside in mexico. - flexibility with shifts and work hours (bonuses are paid for completed shifts and hours) - strong customer service skills - banking experience is a plus - ability to work night shifts due to the nature of the project - tests and interviews will be conducted in english - night shift: 10:00 pm to 6:00 am
we offer:
- home office - specialized training - medical insurance bonus - educational support benefits - technology company perks - legal benefits