Under supervision, perform specialized duties relating to providing effective customer service.
*duties & responsibilities*
- receive, review and enter sales orders based on customer purchase orders, in accordance with current quality standards.
- relate information to customers in regards to the delivery, pricing and status of their orders.
make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer.
- maintain records of the customer's purchase orders, along with any documentation regarding the communication of the status and pricing of the orders utilizing the appropriate erp system.
- communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.
- run sales orders reports.
follow up on past due orders and report to management of the status.
- _potential field location responsibility_: along with group lead, utilize pricing tool (lpg) to price all assemblies and components in proposal status.
- additional duties as required
*diversity & inclusion*
we believe that different perspectives and backgrounds are what make a company flourish.
all qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
we are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
*the individual*
- high school diploma or equivalent required
- minimum 1 year of customer service.
- experience in an erp system is preferred.
- must have good writing and communication skills.
- experience in planning, materials and scheduling as needed.
- bilingual english - spanish
*about smiths*
*about john crane