The Order to Cash (OTC) Billing and Time Management Specialist role is responsible for executing day-to-day responsibilities within the areas
of Customers’ Billing and Time Management, while adhering to standard processes and procedures. Additionally, the OTC Billing and Time
Management Sr. Specialist will work collaboratively with internal and external customers, cross-functional teams at various levels to resolve issues. This role
requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownership of an assigned
portfolio of accounts.
Core Responsibilities
· Ensure that invoicing is completed in a timely and accurate manner.
· Ensure Timesheet Management is completed in a timely manner and accurate manner.
· Monitor deadlines and cut-off times and ensure that quality and complete input is provided
from relevant stakeholders.
· Maintain detailed records of customer correspondence.
· Assist with dispute resolution and escalate through the proper channels, if needed.
· Provide support on escalated issues, including such from the BPO and oversight the end-to-
end billing, dispute and timesheet management activities.
·Provide feedback to the O2C Team Lead to ensure the relevance, accuracy and completeness of process maps and desktop procedures.
· Partner with internal departments to ensure accurate invoicing and resolve disputes. · Adhere to policies related to the O2C process.
· Assist with external and internal audit requests, providing support where needed.
· Performs special projects and other duties as assigned
Experience:
Minimum of 3 years’ experience in an O2C role Experience in a Global Business Services environment or multi-national company experience
Experience with Oracle or another industry leading ERP a plus