Responsabilités
make offers related to services activities
manage the end customer relationship on support and service contract aspects (if applicable)
ensure the customer satisfaction
respond to customer requests in terms of services and support
monitor and ensure the profitability of the customer account and the economic performance of the contracts
coordinate the support and customer services team (front & back office) with regards to the contracts as to ensure compliance with the contract terms and applicable rules
qualifications
process improvement and lean six sigma tools
sap proficiency
microsoft excel
leadership skills/management skills/personal skills
excellent communication
advanced time management and analytical skills
professional knowledge, project management and ability to influence others
flexibility, determination and persistence
critical thinking and challenge the status quo
eager and willing to add to their knowledge base and skills
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