*selected applicants must have*:
- supervisor skills and experience of at least 2 year
- handle inbound and outbound calls
- coordinate and ensure completion of maintenance requests
- conflict resolution skills
- identify, communicate, and escalate issues to supervisors when needed
- provide product and service information to customers
- research required information using available resources
- process work orders, forms, and any other document needed
- document all call information according to standard operating procedures
- recognize, document, and alert the management team of trends in customer calls
- other duties as assigned
*qualifications and skills*
- 100 % fluent in english and spanish
- 1-2 years of experience in a call center environment
- knowledge of customer service practices and principles
- excellent data entry and typing skills
- superior listening, verbal, and written communication skills
- ability to handle the stressful situation accordingly
- education: bachelor's (preferred)or prior experience in property management
- good interpersonal skills
- excellent communication skills
- ability to multitask
- visa and ability to travel to the united states 1-2 times a week
tipo de puesto: tiempo completo
sueldo: $15,* - $20,* al mes
horario:
- lunes a viernes
- turno de 8 horas
puede trasladarse/mudarse:
- *, ciudad juárez, chih.
: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (obligatorio)