**Selected applicants must have**:
- Supervisor Skills and experience of at least 2 year
- Handle inbound and outbound calls
- Coordinate and ensure completion of maintenance requests
- Conflict resolution skills
- Identify, communicate, and escalate issues to supervisors when needed
- Provide product and service information to customers
- Research required information using available resources
- Process work orders, forms, and any other document needed
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Other duties as assigned
**Qualifications and Skills**
- 100 % Fluent in English and Spanish
- 1-2 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle the stressful situation accordingly
- Education: Bachelor's (preferred)or Prior experience in Property Management
- Good Interpersonal Skills
- Excellent communication skills
- Ability to multitask
- Visa and ability to travel to the United States 1-2 times a week
Tipo de puesto: Tiempo completo
Sueldo: $15,000.00 - $20,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Puede trasladarse/mudarse:
- 32470, Ciudad Juárez, Chih.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)