*selected applicants must have*:- supervisor skills and experience of at least 2 year- handle inbound and outbound calls- coordinate and ensure completion of maintenance requests- conflict resolution skills- identify, communicate, and escalate issues to supervisors when needed- provide product and service information to customers- research required information using available resources- process work orders, forms, and any other document needed- document all call information according to standard operating procedures- recognize, document, and alert the management team of trends in customer calls- other duties as assigned*qualifications and skills*- 100 % fluent in english and spanish- 1-2 years of experience in a call center environment- knowledge of customer service practices and principles- excellent data entry and typing skills- superior listening, verbal, and written communication skills- ability to handle the stressful situation accordingly- education: bachelor's (preferred)or prior experience in property management- good interpersonal skills- excellent communication skills- ability to multitask- visa and ability to travel to the united states 1-2 times a weektipo de puesto: tiempo completosueldo: $15,000.00 - $20,000.00 al meshorario:- lunes a viernes- turno de 8 horaspuede trasladarse/mudarse:- 32470, ciudad juárez, chih.
: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (obligatorio)