*discover your future at citi*:
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*job overview*:
the fraud ops manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the operations - services team.the overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
*responsibilities*:
- manage a team, the budget and planning
- analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
- manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
- lead modeling and analytical projects through completion
- evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
- ensure delivery of end results and contribute to the formulation of procedures
*qualifications*:
- 5-8 years of experience in a related role
- demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- ability to persuade and influence others and negotiate with third parties
- consistently demonstrates clear and concise written and verbal communication
- demonstrated ability to remain unbiased in a diverse working environment
*education*:
- bachelor’s degree/university degree or equivalent experience
the fraud ops manager is a senior level position responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the operations - services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balance methodology.
*responsibilities*:
- solve complex authorization levels fraud prevention and loss control issues with significant cross-departmental and departmental impact
- recommend and implement new work procedures and address and resolve exceptional / unusual issues
- partner with the operation team (s) and other departments within fraud prevention and bussines
- contribute to the development of new techniques and processes for the area or function
- serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce
- evaluate moderately complex and varied issues with substantial potential impact
- assume informal / formal leadership role within teams, and coach and train new recruits
qualifications:
- 5-8 years of experience in a related role
- intermediate to senior level experience in a similar position preferred
- proven experience in the investigation and fraud claims process
- experience in trend analysis and alerts in early fraud detection
- processes card transaction authorization and compensation
- proficient in microsoft office and access
- consistently demonstrates clear and concise written and verbal communication
*education*:
- bachelor’s degree / university degree or equivalent experience in financial,marketing, actuary, international business and/ or business administrator
- *job family group*:
operations - services
- *job family*:
fraud operations
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.- view citi’s _eeo policy statement_ and the _know your rights_ poster._