*we help the world run better*
at sap, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
*what you'll do*:
as a solution customer success manager (s-csm), you will act as a trusted advisor to finance executives, ensuring customers realize measurable business value from sap finance and erp solutions. You will drive adoption, value realization, retention, and expansion across finance-related use cases while aligning outcomes with customer strategic priorities.
You will partner closely with cfo organizations to support financial transformation initiatives, improve operational efficiency, ensure compliance, and accelerate time-to-value.
- build and maintain strong executive relationships with cfos, finance directors, controllers, and finance transformation leaders
- act as a trusted advisor on finance best practices, digital finance transformation, and sap finance capabilities
- drive adoption and consumption of sap finance solutions across record-to-report, order-to-cash, procure-to-pay, treasury, and financial planning processes
- identify risks to renewal, adoption, or value realization and define mitigation plans
- lead renewal strategy and support commercial discussions to minimize churn
- identify expansion and upsell opportunities aligned to finance roadmaps and business outcomes
- support account teams with value-based storytelling and finance-focused use cases
- manage critical situations and de-escalate executive-level concerns when required
- aligning customer success plans with sap’s customer value journey framework
- ensure governance cadence through qbrs, value reviews, and executive alignment sessions
*what you bring*:
- strong understanding of *finance business processes*, including:
- financial close & consolidation
- general ledger & accounting
- treasury & cash management
- financial planning & analysis (fp&a)
- compliance, controls, and audit
- experience working with *enterprise finance stakeholders* (cfo, finance vp, controllers)
- proven ability to translate complex finance and technology topics into executive-level value discussions
- experience with *cloud-based finance solutions* and enterprise erp environments
- strong knowledge of *saas operating models*, subscription lifecycles, and value realization
*meet your team*:
you will work closely with sap mu leadership, account teams, industry teams, and solution management organization. You will also coordinate internal sap and partner resources to ensure value delivery.
*skills you’ll use*:
*professional skills*
business acumen
complex problem solving
effective communication
customer orientation
establish trust
influencing skills
*tech industry & sap general skills*
finance kpis and value measurement
artificial intelligence
software-as-a-service
technology innovation
sap cloud suite portfolio
rise and grow with sap
*role specific skills*
finance transformation enablement
customer value journey alignment
account governance
account strategy
customer success management
customer retention
relationship building & executive relationship management
technology solution adoption
overcoming objections
*bring out your best*
*we win with inclusion*
sap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At sap, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
*ai usage in the recruitment process*
for information on the responsible use of ai in our recruitment process, please refer to our guidelines for ethical usage of ai in the recruiting process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition id: 447012 | work area: consulting and professional services | expected travel: 0 - 10% | career status: professional | employment type: regular full time | additional locations: #li-hybrid