Spa manager
about this role
this position is responsible for the commercial animation and results of the spa. Responsible for achieving financial and managerial objectives and customer satisfaction.
key responsibilities
* ensure compliance with customer contracts, pricing policies, and brand protocols.
* implement, monitor, and close processes for the entire spa perimeter.
* develop and maintain high standards for team performance.
* analyze client data to adapt services accordingly.
* guarantee a welcoming and relaxing atmosphere in the spa.
* create innovative events for commercial promotion.
* implement village sales policies aligned with club med spirit and objectives.
internal controls
* know and master tools and procedures in use.
* ensure key controls are performed at expected frequencies.
* complete internal control self-assessments with financial manager/referent.
management
* demonstrate leadership and adopt coaching posture.
* evaluate team performance and define personal objectives.