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* ensuring the delivery of sap solutions and services according to agreed-upon service level agreements (slas).
* overseeing the day-to-day operations of sap support teams.
* managing incidents, changes, and releases within the sap environment.
* building and maintaining strong relationships with clients.
* understanding client needs and managing expectations.
* ensuring client satisfaction with the delivered services.
* leading and managing teams of sap consultants and support specialists.
* providing direction, guidance, and support to team members.
* fostering a collaborative and high-performing team environment.
* identifying and mitigating risks related to sap service delivery.
* developing and implementing risk management strategies.
* ensuring business continuity and disaster recovery.
* managing relationships with various stakeholders, including internal teams and external vendors.
* communicating effectively with stakeholders on project status, issues, and risks.
* managing budgets and resources for sap service delivery.
* ensuring cost-effective delivery of services.
job description
key responsibilities
* ensuring the delivery of sap solutions and services according to agreed-upon service level agreements (slas).
* overseeing the day-to-day operations of sap support teams.
* managing incidents, changes, and releases within the sap environment.
* implementing continuous service improvement initiatives.
* building and maintaining strong relationships with clients.
* understanding client needs and managing expectations.
* ensuring client satisfaction with the delivered services.
* leading and managing teams of sap consultants and support specialists.
* providing direction, guidance, and support to team members.
* fostering a collaborative and high-performing team environment.
* identifying and mitigating risks related to sap service delivery.
* developing and implementing risk management strategies.
* ensuring business continuity and disaster recovery.
* managing relationships with various stakeholders, including internal teams and external vendors.
* communicating effectively with stakeholders on project status, issues, and risks.
* managing budgets and resources for sap service delivery.
* ensuring cost-effective delivery of services.
skills & qualifications
* bachelor of arts/science or equivalent degree in computer science or related area of study
* 6+ years of sap experience
* experience with sap solutions, including implementation, support, and maintenance.
* proven experience in managing and delivering it services, including incident, change, and release management.
* excellent communication, interpersonal, and relationship-building skills.
* ability to lead, motivate, and manage teams effectively.
* strong analytical and problem-solving skills to address complex issues.
* familiarity with project management methodologies and best practices.
* understanding of budgets, resource allocation, and cost management.
* bilingual (spanish/english)
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seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
project management and information technology
* industries
it services and it consulting
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