About rs group
across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivaled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond.
role purpose
the accounts receivable (ar) collections analyst is responsible for managing and overseeing the collection of outstanding accounts receivable from customers. This role requires strong analytical skills, attention to detail, and the ability to handle high-volume transactions. The specialist will work closely with the ar team, customers, and other departments to ensure timely payments and resolve any issues related to receivables.
responsibilities
* contact key customers via phone, email, and letters to collect outstanding payments.
* negotiate payment plans and terms with delinquent customers.
* maintain and update accurate records of all collection best practices in the company's system.
* review and analyze aging reports to identify overdue accounts.
* investigate and resolve billing and payment discrepancies by collaborating with the billing team and customers.
* prepare and send monthly statements to key clients.
* provide excellent customer service by addressing inquiries and resolving issues promptly.
* monitor and track payment arrangements and follow up on broken promises.
* handle escalated collection issues and negotiate payment arrangements with customers as needed.
* assist in the development and implementation of ar policies and procedures.
* identify opportunities for improving the collections process and implement best practices.
* focal point to develop and implement best practices in collections activities.
how i make a difference in this role
* by efficiently managing and collecting outstanding payments.
* by resolving billing issues promptly and effectively.
* by maintaining detailed and accurate records of all collection activities.
* by upholding high ethical standards in all interactions builds trust with clients and stakeholders.
* collaborating with the accounting and sales teams to reconcile accounts and resolve discrepancies.
essential skills & experience
* bachelor's degree in finance, accounting, business administration, or related field preferred.
* proven experience as a collections specialist or in a similar role (3-4 years).
* strong understanding of order to cash processes.
* excellent verbal and written communication skills (english advanced).
* ability to handle difficult conversations and negotiate effectively.
desirable skills & experience
* proficiency in microsoft office suite, especially excel.
* experience with accounting software and databases (sap).
* high level of accuracy and attention to detail.
* strong organizational and time-management skills.
job type: full-time
application question(s):
* do you have a minimum of 1 year experience in credit & collections?
language:
* english - advanced (required)
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