Customer service supervisor page is loaded
customer service supervisor
apply locations santa clara coatitla, mexico time type full time posted on posted 30+ days ago job requisition id r-13761
role summary:
as a customer service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.
responsibilities & requirements:
* management of a team
* ensuring and optimizing the operational kpis
* support of existing customers and acquisition of new customers in coordination with the sales department
* conducting customer experience and concluding orders and following up customer projects
* monitoring and responsibility of the profit and loss account for a site
* optimization and continuous improvement of process flows in the service department
* initiation of projects to increase efficiency
* active participation in the development and implementation of innovative service processes
* interface management with internal engineering, external service providers, purchasing, quality and other service location
* evaluation and reporting of operational key figures in an international environment
* enforcement of safety and quality expectations
* supervision of international intercompany business
* other duties as assigned.
preferred experience / skills:
* successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar
* willingness to communicate with colleagues at production sites and service centers in an international environment
* basic plant and process knowledge of pump technology and vacuum technology
* 2 - 4 years of professional and management experience, preferably in the field of service and customer support
* very good written and spoken english skills and willingness to travel internationally are a prerequisite
* high quality awareness, commitment and high flexibility as well as resilience and customer orientation
* good pc and ms office skills
* experience with sap or similar erp
* independent, team-oriented work
* overall entrepreneurial mindset
* bs or ba degree in relevant field and 2-4 years relevant experience
#j-18808-ljbffr