Description
job description
responsible for driving wedding-related business proactively soliciting and managing wedding and social sales -sellseachbusinessopportunitytomaximizerevenue daily activities related to wedding and social events sales objectives. Achieves personal and team related revenue business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by service to our customers in order to grow the account on behalf of the company.
scope / context of the business
* fulltimepositionmulti-propertymarriottpuertovallartaresort&spaandwestinpuertovallarta
* host(s)incharge:1
candidate profile
experience
* 2-yeardegreefromanaccrediteduniversityinbusinessadministrationmarketinghotelandrestaurantmanagement or related major; 4 years experience in the sales and marketing or related professional area.
* 4-yearbachelorsdegreeinbusinessadministrationmarketinghotelandrestaurantmanagementorrelatedmajor; 2 years experience in the sales and marketing or related professional area.
managementcompetencies
leadership
* adaptability -maintainsperformance level under pressure or when experiencing changesor challenges in the workplace.
* communication -conveysinformationandideastoothersinaconvincingandengaging manner through a variety of methods.
* problemsolvinganddecisionmaking -identifies and understandsissuesproblemsand opportunities; obtains and compares information from different sources to draw conclusions
developandevaluatealternativesandsolutionssolveproblemsandchooseacourseofaction.
* professional demeanor - exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
managingexecution
* buildingandcontributingtoteams -activelyparticipatesasamemberofateamtomove the team toward the completion of goals.
* driving for results - sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or otherstowardtheaccomplishmentgoals;proactivelytakesactionandgoesbeyondwhatis
required.
* planningandorganizing -gathersinformationandresourcesrequiredtosetaplanofaction for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
buildingrelationships
* coworker relationships - interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
* customerrelationships -developsandsustainsrelationshipsbasedonanunderstandingof
customerneedsandactionsconsistentwiththecompanysservicestandards.
* global mindset - supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results;and ensures employees are given the opportunityto contribute to their full potential.
generatingtalentandorganizationalcapability
* organizationalcapability -evaluatesandadaptsthestructureofownassignmentsand
suggestsimprovementstoworkprocessestobestfittheneedsand/orsupportthegoalsofan organizational unit.
* talentmanagement -providessupportandfeedbacktohelpindividualsdevelopand strengthen skills and abilities needed to accomplish work objectives.
learningandapplyingprofessionalexpertise
* appliedlearning -seeksandmakesthemostoflearningopportunitiestoimprove performance of self and/or others.
* businessacumen -understandsandutilizesbusinessinformationtomanageeveryday operations.
* technical acumen - understands and utilizes professional skills and knowledge in a specific functional area to conduct.
o devisingsalesstrategiesandsolutions -tryingdifferentandnovelwaystodeal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts constraints competitive circumstances and probable consequences.
o salescallfacilitation -ensuringthatacallservesitssalesobjectives;maximizing
theproductivenessofinteractionsbymonitoringandbuildingoncustomerscues.
o salesimplementations -drivingandsupportingtheimplementationofsales
strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.
* sales opportunity analysis - understanding and utilizing economic financial industryandorganizationaldata;accuratelydiagnosingcustomersbusinessstrengths weaknesses and key issues that can inform sales strategies and plans.
* basic competencies - fundamental competencies required for accomplishing basic work activities.
o basiccomputerskills -usesbasiccomputerhardwareandsoftware( computerswordprocessingsoftwareinternetbrowsersetc.).
o mathematicalreasoning -demonstratesabilitytoaddsubtractmultiplyordivide quickly correctly and in a way that allows one to solve work-related issues.
o oralcomprehension - demonstratesabilitytolisten toandunderstandinformation and ideas presented through spoken words and sentences.
o reading comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents.
o writing -communicateseffectivelyinwritingasappropriatefortheneedsofthe audience.
core work activities
buildingsuccessfulrelationshipsthatgeneratesalesopportunities
* works collaboratively with off-property sales channels (e.g. territory sales company sales) to ensure group and transient sales efforts are coordinated complementary and not duplicative.
* buildsand strengthensrelationshipswithexistingand sales calls entertainment fam trips trade shows etc.
* develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.
* managesanddevelopsrelationshipswithkeyinternalandexternalstakeholders.
* providesaccuratecompleteandeffectiveturnovertoeventmanagement.
conductingdailysalesactivitiesthatachievedepartmentgoals
* respondstoincominggroupandtransientopportunitiesforthepropertythatare outsideparametersoftheevent booking center.
* managesdepartmentalbudgetincludinggroupandtransientsales.
* usesnegotiatingskillsandcreativesellingabilitiestocloseonbusinessandnegotiatecontracts.
* usessalesresourcesandadministrative/supportstaffeffectively.
* executes and supports the operational aspects of business booked (e.g. generating proposal writing contractcustomer correspondence).
* conductsdataanalysisandsharingofinformationonmarketconditionscompetitorsclientandindustrychanges economic forecasts and trends.
usingknowledgeofmarkettrendsandtargetcustomerinformationtomaximizerevenue
* identifiesnewgroupandtransientbusinesstoachievepersonalandpropertyrevenuegoals.
* understandstheoverallmarket-competitorsstrengthsandweaknesseseconomictrendssupplyanddemand
.
* closesthebestopportunitiesforthepropertybasedonmarketconditionsandpropertyneeds.
* monitorssamedaysellingprocedurestomaximizeroomrevenueandcontrolpropertyoccupancy.
* gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
* maximizestotalhotelrevenuebyworkingcloselywithroomsandcateringdepartments.
providingexceptionalcustomerservicetoallguestsandcustomers
* supportscustomerloyaltytocompanybydeliveringserviceexcellencethroughouteachcustomerexperience.
* servicesourcustomersinordertogrowshareoftheaccount.
* executesandsupportscustomerservicestandardsandpropertysbrandstandards.
* providesexcellentcustomerserviceconsistentwiththedailyservicebasicsofthebrand.
* executesexemplarycustomerservicetodrivecustomersatisfactionandloyaltybyassistingthecustomerand ensuring their satisfaction before and during their program/event.
* partnerswitheventmanagementand/oroperationsinprovidingacustomer experiencethatexceedsthecustomers
expectations.
* setsapositiveexampleforguestrelations.
* interactswithgueststoobtainfeedbackonproductqualityandservicelevels.
* attendspre-andpost-conventionmeetingstounderstandgroupneedsobtainfeedbackonqualityofproduct(e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.
* executesexemplarycustomerservicetodrivecustomersatisfactionandloyaltybyassistingthecustomerand ensuring their satisfaction before and during their program/event.
* serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to company.
note: will be asked to work overtime or change shifts and breaks as the business requires.
this job description is a guide to the main activities i will be performing in my job. I am aware that i will perform other functions that complement the purpose of my department. This profile is descriptive rather than limiting.
additionalsalesandmarketingresponsibilities
* utilizesintranetforresourcesandinformation.
* conductssiteinspections.
* createscontractsasrequired.
* participatesinandpracticesdailyservicebasicsofthebrand.
salesandclientrelations
* engagingwithpotentialweddingclientsconductingsitevisitsandunderstandingtheirneedstoproposesuitable wedding packages.
* buildingandmaintainingrelationshipswithclientsweddingplannersandvendors.
en marriott international nos comprometemos a ofrecer igualdad de oportunidades a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad condición de veterano u otras características protegidas por la legislación vigente.
required experience:
manager