1 week ago be among the first 25 applicantsabout kerrykerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.about kerrykerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.about the rolepivotal leadership role within the global business services (gbs) function, specifically under the taste and nutrition division. The role is responsible for overseeing the end-to-end otc process, which includes order management, billing, collections, dispute resolution.key responsibilitiesproject leadership & transformation.cross-functional coordination and stakeholder managementmonitor and address the needs and concerns of clients (both internal and external).ensure that clients are satisfied with the overall process delivery.establish and maintain working relationships with clients. Conduct customer relationship management (crm) and regular calls.maintain healthy working relationships across functions.monitor and manage incidents and requests, ensuring minimal escalations due to delivery deficiencies.governance & data integrity.performance monitoring to deliver services.plan, organize, and supervise the team's work.review tasks and reports completed by team members.take responsibility for the quality of the team's work.manage team processes and more complex or sensitive activities.develop capabilities within the team and communicate potential issues or risks.ensure the accuracy and completeness of service deliverables and key performance indicators (kpis).ensure documentation is always up to date with accurate and complete information.team leadership & support.create a positive work environment that fosters team performance.cultivate a customer service culture within the team.organize and conduct regular meetings and communications with team members.conduct performance evaluations and reviews for team members.set performance goals with direct reports.provide guidance to team members on performance improvement and professional development.resolve conflicts within the management team with sensitivity, tact, and fairness.ensure a balanced distribution of workload among team members.qualifications and skillsextensive otc lifecycle expertiseproven track record managing the full otc process, including credit management, billing, collections, dispute resolution, and cash application. For example, liliana nieto led successful transitions of ar activities to shared services, implemented credit policies, and improved chargeback managementshared services & erp transition leadership (not a must)experience in transitioning otc functions into shared service centers and erp migrations (e.g., sap, oracle). This includes planning, documentation, training, go-live, and hypercare phasesprocess optimization & automationdemonstrated ability o participation in projects related to automate manual tasks, implement rpa, and leverage tools like high radius to improve efficiency and reduce errorscross-functional collaborationstrong collaboration with finance, commercial, and supply chain teams to align on working capital goals and customer-centric approachesteam leadership & developmentexperience leading and coaching teams, setting kpis, and fostering a high-performance cultureeducationbachelor’s degree in business administration, finance, or related field.masters in finance is often preferredtechnical skillsproficiency in financial systems such as sap, oracle, m3, and excel.familiarity with automation tools like high radiussoft skillsstrong stakeholder management and communication.analytical mindset with a focus on continuous improvement.ability to lead in a matrixed, global environment.experience leveltypically 8-10 years in finance or otc-related roles, with at least 3–5 years in a managerial or leadership capacityseniority levelseniority levelmid-senior levelemployment typeemployment typefull-timejob functionjob functionhuman resourcesreferrals increase your chances of interviewing at biosearch life, a kerry company by 2xsign in to set job alerts for “talent manager” roles.talent operations manager - remote work | ref#282416acceleration center - aes - fico - manageracceleration center - aes - fico - managerchannel manager - remote work | ref#282531delivery manager - remote work | ref#278886we’re unlocking community knowledge in a new way. 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